Friday 8th February 2013
Just wanted to drop you a quick line to compliment you on your service. I ordered at 2pm yesterday and my delivery was here before 10pm this morning. It even beat the APC online tracking , which hadn't updated since the Consignment was received at the Sending Depot. Most companies charge extortionate prices for overnight delivery, not you. It's nice to deal with a company who put customer service at the top of their list of priorities. (Kroll T24)
Many thanks & well done
Wednesday 30th January 2013
Could not see how to leave a testomonial so just thought I'd email to say how pleased I am with your service and to thank you for sorting out the problem with my original purchase,the Provic X dry,which went wrong.I am very pleased with the replacement.It is very unusual to get such good customer service these days,so well done and thank you. I would certainly recommend you to anyone. (Eco Air DD322FW SIMPLE)
Wednesday 16th January 2013
Just to let you know that I recieved my dehumidifier on Monday and it works a treat. Thank you for your prompt and efficient service on getting this sorted out for me. (Eco Air DD122FW Classic)
Monday 7th January 2013
I just wanted to say a really big thank you for the advice you gave me on choosing the right dehumidifier. I wasn't sure which one would suit our property best and you recommended the DD322FW SIMPLE. We have used an old dehumidifier 24 hours a day for the last few months and have still had a real problem with damp and mould. Within 4 days of using this new model, it has taken out of our home 4 times as much water in 24 hours as the old one and it is finally beginning to feel dry. I was scepticle that one unit could do it and was prepared to buy 2, but your advice to hold off on the second one was totally correct. Would highly recommend you, your company and this model to anyone looking to purchase a top quality and ultra efficient dehumidifier. (DD322FW SIMPLE)
Thursday 4th January
Rob I spoke to you asking for advice re de-hums just before your Christmas Party I was ringing from N.I.
The advice you gave me was to get a dessicant dd322fw. Anyway I bought 2 of them from you and I am so delighted that I took your advice I just cannot believe how much water is being removed from my premises. You certaintly know your stuff. They are so quiet and inexpensive to run and best of all they are a great work horse. I think you will be getting more orders from N.I. Good Job and well done Thanks and Happy New Year. (DD322FW SIMPLE)
Thursday 3rd January
Item received from courier at 9.30am today. APC Driver was very good, excellent service and turn around. (Eco Air DD322FW Classic)
Wednesday 2nd January 2013
Meant to take the time to say I was really impressed how quick you supplied this & its a nice product.I will definitely recommend you to others (DD122FW Simple)
Wednesday 12th December
Saturday 29th December
Received earlier today excellent service thank you for your help much appreciated. It is pleasing to find a company who actually provides and not just says they provide a high level of service. (DD122FW Classic)
Happy New Year to you all.
P.S. The amount of water I’ve seen taken out since receipt Saturday. I think I am adding to the high water level in the river Severn!!!
Spoke to your sales team and was in contact with Rob, just a line to say that the item arrived and is in use,,, very very pleased with the machine, Rob told us that this is the best one for us...... He was not wrong.
Please inform Rob that he as got one very happy customer. (Meaco DD8L)
Tony Stoke on Trent
Monday 3rd December
My new dehumidifier arrived promptly and is now in use. Many thanks for your fast and efficient service. (Igenix IG9812)
Friday 30th November 2012
Thank you so much for the dehumidifier which we received so fast after our order. We cannot believe how fast it set to work, or the amount of water it has collected. The machine is so easy to use it's unbelievable!!! Worrying though how much water there is in our rooms.We realised we needed a dehumidifier due to the damp and mould problem but never realised how bad it was until we saw the water we'd collected ! WORTH EVERY PENNY. (Eco Air DD322FW)
Thanks a lot for your expert help in this matter.
Thursday 29th November 2012
Hi, just a line about the dehumidifier I purchased from you on 27-11-2012. I have the ECO DD122 FW Classic working in a caravan, and very pleased with the performance so far, I also have a compressor dehumidifier which cuts in and out (which the new one doe's not do.) I bought this one, mainly for it's ability to restart after a power cut, so connected it to a timer to work 12Hrs. on 12Hrs. off. So far so good. Would I buy another one? Yes! Satisified customer.
Saturday 24th November 2012
I just wanted to let you know that I received my order yesterday at 11 am. I put it on straight away as my condensation on my windows is awful and the humidity level in my two bed flat was at 68 per cent at best. It has been on continuously at normal mode and in just over 24 hrs has collected 6 litres of water and my humidity level is now down to 50 per cent. It has also helped as I have been able to turn my heating off and the warm air from the dehumidifer has been enough to warm all the rooms with it situation in the hallway.
Many thanks for the quick delivery and a great product! (Meaco DD8L)
Friday 23rd November 2012
Just to let you know the repaired/replaced DH2500 arrived first thing yesterday. I installed it straight away and it was clear the unit was shifting a great deal more air than the previous unit. The unit is running a constant 2.5 to 3 amps and within 24 hrs the humidity is down to near 55%. I am impressed !! Thank you to all concerned for correcting the issue(s) in a fairly quick time, and appreciating i wasn’t being unreasonable in wanting to get it sorted. Because of your help and the impressive nature of the unit i will early next year buy other unit(s) and extol the virtues of this amazing little machine. The product alone is not sufficient to hang onto customers its the backup which sets companies apart, especially these days ! Thanks again (Ecor Pro DH2500)
Tuesday 20th November 2012
I want to say that you have amazing knowledgable staff who have excellent customer service. (Eco Air DD122FW mk5)
Wednesday 14th November 2012
The replacement dehumidifier arrived this morning via APC-Overnight. They also took away the defective unit to return to you.
The new unit is fine - it is quietly humming away on my landing! Having seen the undamaged unit it is clear that the original machine had taken quite a battering on its way to us.
I am very grateful for your considerable help and reassurance and I am impressed by the service your company provides - thank you.
Friday 2nd November 2012
just received my ecoair dehumidifier - it's great (and came the next day)
i have it in my converted garage - single skinned (but lined and plastered)
the silver filter had made a noticeable difference in an hour - the smell of mildew actually disappeared and my clothes n longer smell of 'shed' when i go down there
the added bonus of the weather station (was this a gift?) means that i can see how humid the room is
you could see the humidity just drop - i am a geek?
it is quite quiet - ok when i play drums; but not so good for recording (but then it can simply go off for a little while)
it now means i no longer have to worry about electrical equipment in there
i now realise how damp the space was - as there is a noticeable amount of water in the 2 litre container ( i may have to raise the unit and use the tube to allow the water into a bigger container) - once the room gets to a stable level of humidity i can see how much water it takes from the air on a regular basis
any way i was moved to email just because it has completely changed the nature of the room (have to wait for how it copes in the winter......) (Eco Air DD122FW mk5)
Wednesday 17th October 2012
The dehumidifier arrived safely this morning (and is already positioned in my garage and underway!)
Many thanks again for your advice and the prompt supply. (DD122FW mk5)
Tuesday 9th October 2012
Just wanted to say thank you for returning my call last night. I really appreciate your advice and its nice to know you have some experience with boats. We will stick with the newer model that we purchased.
Wednesday 26th September 2012
Francesca, Chelsea Harabour (DD122FW mk5)
many thanks received this morning very quick and good service
Mr F.P. du-Randt (dd122fw mk5)
Saturday 8th August 2012
The Free gift arrived yesterday, Very pleased with it.
PS the De-humidifier is pretty good too LOL! (Eco Air DD122FW)
Wednesday 15th August 2012
The order has arrived and is working well. I am very happy with the order.
Thank you for your prompt service. (DD122FW mk5)
Lorna, East Ayrshire
Tuesday 15th July 2012
Brilliant unit. Thanks. (Eco Air DD122FW mk4)
Monday 14th July 2012
Thanks - great service. (Meaco DD8L)
Thursday 5th July 2012
Very very pleased. Very quick delivery. Excellent. (Eco Air DD322FW SIMPLE)
Wednesday 27th June 2012
Excellent service and a great product which I would thoroughly recommend. (Meaco DD8L)
Friday 15th June 2012
My order arrived a day earlier than I had anticpated and I'm very happy with the product. (Meaco DD8L)
Wednesday 23rd May 2012
Item arrived yesterday afternoon. Thanks for the super fast service. (Eco Air DD322FW)
Monday 20th February 2012
I would just like to express my thanks for your excellent service and to say how helpful Rob was on the telephone. I'm so glad that my original order for a Mitsubishi was out of stock and I telephoned in regarding the delay. Rob was so pleasant and helpful and the substitute he recommended that I purchase has performed admirably since delivery. I telephoned in on the Thursday and when I returned home on the Friday it was waiting for me at a neighbours house - excellent service indeed and the refund was made promptly too. It performs just as Rob said it would extracting up to 6 litres a day since December although about half since the wall has dried out.
Thank you for your excellent advice and superb service. (Eco Air DD322FW)
Saturday 4th February 2012
Many thanks for the speedy delivery of my dehumidifier. (DD122FW)
Tuesday 1st February 2012
Fantastic product, great service and nice guys to deal with (Igenix 9800)
Monday 30th January 2012
Thanks for your prompt and efficient service. My dehumidifier arrived the next day as you predicted, and has proved to be effective in helping to dry out my shower room. Including the little desktop hygrometer was a nice added touch! (Eco Air DD122FW)
Monday 30th January 2012
Hi I've just ordered the Meaco DD8L from your website. I was able to order directly from the site as it is clear, concise and told me everything I needed to know. Thank you.
Wednesday 25th January
Dear Mr Hannan
This is to let you know that I have received the Dehumidifier as expected and, having unpacked it, I am pleased to say, found no damage.
Having left it to stand for well over the stipulated hour, I inserted the active carbon filter, packed separately. This, I found quite tricky. When plugged it and switched on, the Dehumidifier seems to be working perfectly and looks very nice. I particularly like the ultra violet feature, which I have enabled. Thank you for all your help and a very efficient service. (Provic PDD20EH-UV with heater)
Tuesday 24th January
Thank you very much indeed for the prompt resolution of our difficulty with the Ebac 600 dehumidifier which we received on 19th January. The replacement one arrived this morning, as promised, and seems to be running efficiently. We are delighted with the whole shopping experience with your firm and the excellent customer service in particular.
One again, many thanks.
Saturday 21st January 2012
I was looking to buy a 20 litre compressor dehumidifier but was convinced to buy a desiccant unit to use at home for drying a damp room as well as drying laundry on an ongoing basis. I appreciate the expert advice - thank you. (DD322FW SIMPLE)
Friday 20th January 2012
The Meaco unit we bought on Monday is fantastic and we've decided to buy another one for our daughter. My office has always been damp and this unit has made all the difference. We wish we'd bought one years ago. Thank you for your expertise and advice. (Meaco DD8L)
16th January 2012
Thank you for a very quick and efficient service. (Eco Air DD322FW)
12th January 2012
I've unpacked my dehumidifier this morning and it's running in my lounge pulling water out like nobody's business! Looking forward to taking it up to the caravan in Scotland this weekend. Thank you for the good service. (Meaco DD8L)
10th January 2012
Just to give you feedback the 6 units (Eco Air DD322FW) have now got into gear i had them running full on for 24 hours as a test and they brought the humidity down to 40-45% - together with the fan we seemed to have cracked it......this is great news as you may recal I had been quoted for a system costing £6k that probably would not have worked due to the low temperature ! (260 square meter barn with 8m height ceiling that has two walls in direct contact with a hillside - used for storing classic cars).
9th January 2012
Thanks very much for the info. Its just what I needed to convince everyone it was just what we need. Have just purchased. (Eco Air DD122FW)
9th January 2012
Our order arrived promptly. Thankyou.We love this Dehumidifier.Its brilliant. (Eco Air DD122FW)
4th January 2012
Thank you for your prompt attention. I have ordered as per your recommendation (DD122FW)
28th December 2011
Rob, The dehumidifier arrived before 8am on christmas eve in time for Xmas. After using it for the past few days in the house it will stay in the house I will probably have to buy another one for the garage in the New Year. I will contact you in January. (Eco Air DD322FW SIMPLE)
Rgd's James - Dublin
20th December 2011
Thanks for chasing this. It arrived safely yesterday afternoon and is working well.
15th December 2011
Just wanted to thank you very much for such a swift delivery, strange christmas present I know, but my dad will be thrilled with it!
23rd November 2011
Thank you so much for your rapid response: my dehumidifier arrived in under 24 hours from time of ordering.
16th November 2011
Just to let you know my DD122FW is doing a fantastic job just as you promised - what a great little dehumidifier!
12th November 2011
The Meaco dehumidifier you sold us is exactly as described and is working well in our utility room drying washing.
Peter & Jane
30th October 2011
I recently purchased a Eco Air DD122FW from you and I am writing to say how pleased I am with the product and the service.
It was to replace a large commercial compressor driven dehumidifier which I use on my boat. A dehumidifier is essential to me as I live aboard. The Eco Air is less than a quarter of the size and weight of my old dehumidifier and is considerably quieter even in high mode. In quiet mode it is almost silent, I can happily sleep next to it. I was concerned about how it would perform as it is listed as only removing 7ltrs per day next to my old dehumidifier which was 28ltrs per day. I phoned you up and spoke to a helpful chap who highly recommended the unit and even put his neck on the block by promising that this was the best unit for me, he was certainly right, I was totally amazed by how well it worked. The old one would usually fill its 6ltr container in about a week and a half to two weeks in damp weather, but the Eco Air needs its 2ltr tank emptying twice a day, on average about 3ltrs. Because my old unit had failed, I was without a dehumidifier for about a month. When I first used the Eco Air it filled its tank and turned off in just a few hours, as the humidity was slightly higher than normal.
I now run the Eco Air 24hrs a day and the boat has never felt warmer or dryer. Even the single glazed windows barely steam up when I am cooking and clears immediately when I finish.
I was also most impressed by your service, I ordered on the Wednesday and it arrived the following morning carriage free.
Thank you again I hope my writing this report will help others to decide to purchase this amazing little machine. I can't imagine my life without it, definitely my best purchase this year.
Have a good day.